Questions to check :

Does the student have money on their account? Check Canterbury card balance.

Have they waited 30 minutes for money to load?

Have they logged on & off since money was loaded?

Where are they printing from ?

Does the printer have paper?

Have they clicked the the correct printer icon e.g. PDF, Blakcboard does not always work with ‘File’ ‘Print’?

Delete all printers and reset to the printers you want

See also ITS page: How to remove/reset all printers

Is the paper size A4?

If there is no money on the account students can select Black/White colourPass or colour printers and direct job to Copy Centre where they pay 20c per page.

See also ITS page: Printing problems