From Peter Kennedy: ‘We have had some reports of problems from students who have had their “My Account” PIN reset, and who then login and try and change their PIN.

The problem appears to be that the login is not case-sensitive, but the “Old PIN” entry when changing PINs is case sensitive.

At the moment, if you reset a student’s PIN, please ask them to use lower case when they go to change their PIN. I know that the characters on the barcode (and therefore the reset PIN) are in upper case (CU12345D), but ignore the inconsistency and get them to use lowercase when resetting (cu12345d).’