Library IT are trying to find out what the problem is with the bank of PCs on L2 that are taking 5-10 minutes to login at busy times of the day. This problem is also occurring with the PCs in the AV room across from Lending.

ICTS have checked the network and say there are no problems. The problem occurs on PCs with 10 and 100Mb connections so it is not connection speed. It is not related to PC age as there no problems with less powerful machines in other libraries and one PC with the problem in AV is newer and significantly more powerful than the black PCs. All the PCs having problems are in a particular group that decides the printer used. We are currently reinstalling some PCs in one group and some in another PC group to see if this identifies the problem. We will not be able to tell if the outcome until the load goes on tomorrow.

If you see a PC with the blue screen and the student has walked away, look to see if an Library IT person is working on them first, if not then reboot the machine.