From Janice in Interloans:

If a user comes to the desk after hours with an overdue, or about to be overdue Interloan, and asks for a renewal, please do NOT CKI in the interloan (to save the user being fined) and then ask the Interloans Team to renew it the next day.

This creates a lot of confusion for us and removes the history of the ‘loan’.

The user will just have to accept that it cannot be ‘renewed’ that night and that Interloans staff will deal with it as soon as they can the next working day. A renewal is on an item that is on issue, not on a returned item.