Starting 11 February 2008

Location: Central Library Lending Desk
Hours:
Term time:
5pm – 10pm Monday to Thursday
5pm – 6pm Friday
Summer period:
5pm – 9pm Monday to Thursday

Services
An IT Helpdesk Adviser will be based at the Central Library Lending Desk for phone and over-the-counter enquires. This service is for all staff\students and external users

Services available:
Computer account maintenance
Telephone computer support
Computer support via email/web
Data backup and file recovery
IT Documentation distribution
Halls network connections

Bookings for IT Helpdesk Services offered at
It Helpdesk(ICTS Building) between 8am-5pm Monday-Friday
Dial-in connections
Wireless connections
Hire equipment – Laptops
Software installations
Walk-in computer support