A fundamental Library policy is that library staff should under NO circumstances give out information on who is borrowing specific library books. This policy was ignored recently and has resulted in a complaint from an academic to Gail Pattie. The library staff member who passed on this information may have thought they were being helpful. Be aware – this is not your choice to make. Revealing such information is a serious breach of privacy.

If a borrower has an urgent need for an item out to someone else, the Library may choose to act as an intermediary with the current borrower to negotiate an early return. Take the details of the item and requestor and discuss it with your supervisor.