A couple of user queries have been cropping up a lot lately:

Problem: Factiva is presenting a log in screen
Solution: Authenticated users should not see a log in screen. When this happens, note the red text at the top of the screen and the message “The user ID and password you have entered are already in use. Please try again later or click on the Having trouble logging in link next to the login button of your product for assistance. (Error:131005)”. This means that our 3 user limit has been reached. Users need to try again later; ignore the login links. Remind people to logout after use.

Problem: SciFinder is presenting a log in screen
Solution: A personal log in is required

Note: We now have 2 versions of SciFinder, the Web version and the client (SciFinder Scholar) which are essentially the same. Users need to register for their own log in for SciFinder, so they will see a log in screen. There is a link in the Catalogue and on the Databases page for people to register for 1st-time use. There’s also a PDF (on the Databases page) explaining the user registration requirement.

Also, once logged in, a user may see a message about all seats being currently in use. Users will need to log in later (or use SFS client version) because we have 1 seat available for SF Web and 3 for SFS client (this can/will be changed as more usage of the Web version occurs).

Both of these databases, and many resources being accessed with IE, may present a further snag:

Problem: IE shows the message “There is a problem with this website’s security certificate”
Solution: Click the option “Continue to this website (not recommended).” Users can safely choose this option when connecting to our resources.

Deirdre