You’ve probably noticed that the PreciseMail Quarantined message has changed. It now has a link beside each quarantined message (Release this message) that makes it much easier to release individual messages. However, when you click on this link, as well as releasing the message it brings ups a PreciseMail browser window acknowledging that the message has been released. This can cover up your email window, which can be disorientating. Just close this browser window to go back to your mail application – the released message should appear there eventually.

PreciseMail still says at the top of the message that to release a message you should reply to PreciseMail, deleting everything except the Message: line of the message that you want released. This does still work, except that it seems to be much harder to delete the lines following the Message: line. I found that if you send back the whole entry for the message you want released, without deleting the other lines it is still released successfully. I have emailed the Help Desk asking them to modify the instructions at the top of the PreciseMail email.

I think this covers all the changes – if you are experiencing something different, please add a comment!

Catherine Jane