There have been a number of ongoing intermittent problems with database access. The latest one was with Libguides and there have also been some problems with Factiva. We have raised these issues many times wtih ICTS. Last week we got the following reply:

“Our ISP, SNAP, has found that their link from Global Gateway (one of 3 or 4 possible pipes to the world outside of New Zealand) was oversubscribed and giving bad performance. They have requested an upgrade of the speed of this link which is to be done by the 22nd of January.”

I hope that the situation has now improved. Please continue to report problems to Library IT as soon after they happen as possible as we will continue to monitor the situation.

Thanks, Anne