Isabel has discovered a problem with the pickup location in HIP since the recent upgrade. Distance borrowers are now being presented with multiple pickup locations when requesting certain items (e.g. Education journals and 3 day loans), instead of having the Education Library selected for them. The request rules still apply, and it will not allow the borrower to place a request for non-requestable items. There are no problems when requesting standard borrowable items.

If a borrower reports that they are having problems, please explain that journals are not available for loan to distance borrowers, but offer to scan an article(s) for them. Alternatively if they’re trying to place a request on an Education 3 day loan, ask them to select “Education” as the pickup location.

We’ll try to fix this problem ASAP.

Donna