Whenever a Canterbury card is reported lost to either Security or the Card Co-ordinator, they are requested to send a quick email to ‘Library Central Lending’ email account. Our staff will de-activate the barcode on the borrower’s record. A card can be de-activated at any Lending desk if the borrower presents photo identification. Please ask your Supervisor for assistance if you do not know how to make a card ‘lost’.

When the card is presented at a Lending Desk the staff member will see an ‘Alert’ when the card is scanned to open the Library account. They will check that the presenter matches the photo before reactivating it. If it is clearly not the correct person, the card will be retained by the Library and sent to Security as lost property to be re-united with its real owner.

Helen