3 day loans returned to the wrong branch

When a 3 day loan belonging to another branch is returned at your library, please do the following:
CKI the item at your HOME location .
This puts the item ‘in transit’ and allows staff at the item’s home location to know that they don’t have it.
Phone the branch and advise that you have this item. If it is in high demand they may wish to come and get it.
If they are in no hurry, place the item in the hamper for the correct branch to be sent the next day.

If you CKI the item at the restricted loans location ‘a’ then the item is at home but leaving no clues as to which of the 6 physical buildings it might be in. Staff can waste a lot of time searching for it…

Helen

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