ICTS advise the following:
“Due to a CSGold webservice bug there was around a week (10-18 March) of transactions that did not complete successfully. The import files for these transactions have been corrected and the transactions were left to run over night. Based on the progress the server made yesterday (some 23000 transactions) and the fact it started at 4pm I’m estimating 2300 transactions an hour so there will be around 5 hours of processing left to do.”
What does this mean? Students are loading money onto their Canterbury cards but it is taking hours to be processed.
How can we help?
1) Where a student has a blocking fine and has just loaded money onto their card but cannot access the money, override the fine for today and issue to them.
2) If the student does not have a positive balance they are not able to access the internet, webmail or anything that requires authentication. IT HelpDesk in Central Library may be able to assist in some cases where the student has proof that they have loaded money e.g. receipt. Send these students to the Help desk.
Helen