PDF file problems on PSL Level 1 student computer

LIBS2, the middle pc beside the PSL service desk, can’t handle pdf files. If anyone tries to open a pdf they’ll get a “PDF Aloud” message and the computer will lock up.

The recommended solution (http://tiny.cc/IYxTq) doesn’t work on this computer so if the PDF Aloud message is showing, go to Task Manager (Ctrl + Alt + Del), highlight all the problem tasks that are “Running” and then click “End Process”. This will kill the attempt to load the pdf so the user can log off or do something else. Advise them to use another computer to open the pdf. Shane won’t be able to fix it for a while so we’ve put a notice on the computer warning that it can’t handle PDFs.

-Meg

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