On Tuesday evening CL staff experienced an unusual problem when trying to issue 1 hour loans. Horizon blocked CKI with a message that it was too close to closing time to allow CKI. The problem started around 5.15 pm and persisted intermittently during the evening. I checked Horizon calendar and it was set up correctly. 3 hour loans continued to issue as normal and no problem this morning.

Branch staff that I have spoken to had no problems last night, but if this does re-occur at any of the libraries could it please be reported to Library IT. Please note which Horizon location you are trying to CKI from and, if you switch locations, whether it resolves the problem.

Helen