The Library has now received all documentation from Insync regarding the Library services survey that took place in October.

The two winners of the $150 University Bookshop vouchers have been drawn, a photo taken of their presentation, and this has been placed on Library News and on Counterculture

I have provided a summary overview of the survey, and this has been distributed to LLT, Library Committee, and put on Counterculture for all Library staff.

Each member of LLT and BLT has received a print copy of the survey results.

The verbatim analysis has three files: a pdf of the report, plus two Excel files of the actual comments. I edited the original Excel file of comments so that it was possible to print off the comments in a coherent format. The original file is retained, and has the comments along with Insync’s allocation of them to different themes.

Each member of LLT and BLT has received copies of the verbatim analysis and the file of comments.

LLT has had an initial discussion of the results, and what it means for the Library, and a meeting for LLT and BLT for further detailed discussion is scheduled for 28 January 2010.

Library staff are welcome to view all of the above documents, but please be aware that in the verbatim comments there will be a number of Library staff who are specifically named. The Library believes in a culture of transparency and continual improvement, and all comments should be taken as opportunities to assess our service delivery and improve where possible.

Final report (pdf)
Verbatim analysis (pdf)
Verbatim comments (Excel)