A library in a telephone booth
“Fix Your Terrible, Insecure Passwords in Five Minutes” talks about some common mistakes in creating passwords and suggests techniques for more secure ones.
Customer service
Zabel, D. and L. J. Pellack (2009) First impressions and rethinking restroom questions, RUSQ 49(1) has garnered a number of thoughtful comments, as well as reactions in the biblioblogosphere including:
Via someone I forget, who pointed out that this works perfectly if you replace the word “computer” with “library/catalogue/database/etc”: How to help someone use a computer.
Information literacy
Karen Schneider recommends and discusses the Project Information Literacy report Lessons Learned: How college students find information in the digital age (PDF, 3MB).
Digital natives, scholarly immigrants on the ACRL blog discusses some of the findings of the Journal of Higher Education article University students’ perceptions of plagiarism.
Deborah