Payment Plus does not work for those staff who have multiple CSGold accounts attached to their Canterbury Card. We are having ongoing conversations with ICTS to try to get this fixed but for a number of reasons ICTS will not fix this in the short term.

Most staff members do not know if they have multiple accounts. If a staff member wants to pay for something personally, try to charge it through Payment Plus. In most cases it will work, however if they have multiple accounts, while the form will display a balance from one of their accounts when you process the payment there will be an error as the programme cannot determine which account to charge. The staff member will not have been charged. The only option for them is to get a casual card if they want to pay for something. Tell them the Library is sorry but this is an ICTS problem.

Cheers, Anne