As already discussed in Anne’s earlier posting, a problem can occur when trying to take a fines or lost book payment from a borrower who is a UC employee. It may not be obvious that they are a UC employee as many fixed term staff have student Canterbury cards. This error occurs where CSGold (working in the background behind Payment Plus) cannot identify the account of the employee and has to abort the payment process.

ICTS have been made aware of the problem but there is no easy fix. In the short term, we have no choice but to work around this difficulty by treating the employee as if they were an external borrower i.e. using funds loaded onto a casual card.

For more detailed instructions on how to handle this situation, please open the Wiki page (Team Portals/Lending/Payment Plus) and look at the information under CS Gold does not recognise an Employee account

Please let Library IT know of any related problems or variations on this theme.
Thanks
Helen