Since UCLive was launched last week, students have a new address format of [username]@uclive.ac.nz.
You may have noticed that these addresses are not on Horizon borrower records yet. The reason for this is that the old address format of [username]@student.canterbury.ac.nz is still on UCStudent – the database we get our student records from. We have not been told when/if this is going to be updated.
Library IT tests show that Library notices sent to the new address are getting through to the new UCLive Outlook accounts. However, If students complain that they didn’t get their emailed library notice, then they probably need to be told to check their email at UC live, rather than through the old student webmail system. Also worth noting is that if students complain that they can’t login off-campus (using a laptop on campus counts as offcampus), then they may not know that they have to type “UOCNT\username” when logging in (only for off-campus). If in doubt, redirect them to the ICT Service desk for login assistance.
Helen (with advice from Library IT)