We seem to have problems with all our copiers.
I have checked one downstairs that seem to have a recurring ghost paper jam.
To work out the serial number of the copiers you need to push the “User Tools” button and then press the “Enquiry” button.
Stickers or lack of them don’t seem to mean much.
The one I was looking at (with the recurring paper jam) was Serial number – M6582200042.
This is the one on the ground floor on the right as you look at it from the desk.
I have rung Ricoh (Ph 0800 80 76 76) about it (Call Ref: 1057460)and we can expect to have someone come and have a look at it – probably today.
It may work fine in the interim or if it jams again it seems to come right if we open everything and then close it again.
The one on the left on the ground floor has a Diebold problem.
Dave, Christine & myself have all talked to or emailed at one point or another Casey Wilkes of ICTS on x7895. Casey has talked to Marilyn in the copy centre about this and yesterday and it seems to be a Ricoh problem or at least a something to do with how the Diebold and Ricoh talk to each other. Marilyn is away today but Casey is still keen to hear if the Diebold problem is resolved today.
The copier upstairs last I heard had a print queue missing? I think it mean it was only printing duplex or single-sided – one or the other but not both – I can’t remember which. I don’t remember hearing anything about what happened with this one.
Hopefully normal service will resume ASAP.
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Deborah
Have talked to Ricoh service man – "Neil" and the mechanical problem (Call Ref above) he believes to be resolved. The Diebold problem he believes is definitely ICTS so I have talked again to Casey and he is going to look in to it. Ricoh Neil also confirmed there was a queue missing for the upstairs printer. Stay tuned.
Casey from Uni IT called. They are working on it. The network needs to be reconfigured so the IP address of the machines moved over from PSL change to EPS. Apparently EPS uses a difference sub network that causes this IP error and CSgold failure. Cheers! Dave
Hardware has been checked. Now some software changes are being put in place. By 1:30pm today all copier/printers should be working fine or we contact Casey again (details above).
It appears to be fixed.
"When the photocopiers were moved over from the Physical Sciences’ library, the ‘Terminal Server’ which they connect to was also moved. However because of the fact the network in the EPS Library is in a different part of the university network, this Terminal Server should have had a new IP Address assigned to it."