We have come across a couple of cases (8/3/10, 13/3/10) where a borrower with a valid cell phone number has received an etxt for a recalled item when it was overdue, but was not sent one to warn that the item had been recalled. Both examples have been verified by Library IT (logs were checked) but it was too late to see why the etxt was not sent.
If a borrower says that they did not receive an etxt it is easy to check the facts. Open the Borrower record and go to History Blocks. Find the ‘Item recalled before due date’ block and open the ‘Detail’ screen. If an etxt was sent it will look like this:
e-txt message sent [date]
recall now due [date] to [cell phone number] on [date] at [time]
No message means that no etxt was sent.
Please send EXAMPLES to Library IT of borrowers (with valid cell phone numbers and recent recalls) where there is no evidence of an etxt being sent to see if there is any pattern here. Please also ask the borrower if a recall email notice was received (as this can be connected) and include this information in report to Library IT.
Helen