I thought that some interested staff here may not have seen the National Library’s request for response to a survey that will assist them to provide us with the best and most appropriate service.

Ruth Miller’s message follows:

“Good morning Te Puna users

To those who have already responded – many thanks

But to those who have not we would be delighted to hear from you.

Last week Library Managers received this message:

The National Library is about to renegotiate the contract for OCLC services and is also looking at ways in which the Te Puna services generally should be reshaped to serve libraries in the best possible way.

Your library’s opinions about these services is always valued, but particularly this year so we can be well-informed as we go into these discussions.

We are hoping for a very wide response to our annual Te Puna Customer Satisfaction Survey as a robust way of measuring the value of these services. We are also likely to follow up a range of librarians with face to face interviews for a more detailed understanding of expectations..

We would appreciate it if you could forward this message to all Te Puna practitioners/users within your organisation and ask them to respond to the appropriate questionnaire. Your library is most welcome to return more than one response, for instance we would expect that we would get several managers to respond from a large library. We are equally happy for one person to return multiple surveys if their work straddles two (or more) areas of responsibility, e.g. cataloguing AND systems.

Last year we had very few responses from Reference Librarians, NZ Collection specialists and Systems librarians. We would appreciate it if you could promote this year’s survey, particularly with these last three practitioner groups.

We realise that responding to a survey takes time out of a busy day, but we’d really like to hear from you, since we use the results both to improve our service and to focus our outward communications around areas of your concern and interest. We also provide individual feedback on particular areas of concern if the respondent makes his/her name available.

This year we ask:

* If you are a library manager please click on http://www.natlib.govt.nz/surveys/managers

* If your Te Puna usage is mostly cataloguing please click here http://www.natlib.govt.nz/surveys/cataloguers

* If your Te Puna work is mostly as a systems librarian please click here http://www.natlib.govt.nz/surveys/systems-librarians

* If your Te Puna usage is mostly reference work please click here http://www.natlib.govt.nz/surveys/reference-librarians

* If your Te Puna usage is mostly as a New Zealand collection librarian please click here http://www.natlib.govt.nz/surveys/nz-collection-specialist-librarians

* If your Te Puna usage is mostly interloan activity please click here

http://www.natlib.govt.nz/surveys/interloan-librarians

Please respond by close of business Thursday 1 April 2010

Ruth Miller
Customer Support Consultant
National Digital Library
Phone: 04 474 3089″

Thanks Janice