If an item is noted in the catalogue as either ‘missing-tracing’ or ‘lost’ then our staff and students can request this as a standard Interloan and receive it at no charge. However they cannot request an Urgent Interloan at no charge. This means that the $5 partial cost recovery for a standard interloan is not charged and if a user requires an Urgent service then the additional $20 is a charge to them personally or to their department by arrangement.