Lin and Shane officially move to the Operations and Infrastructure Group this Friday, 4 June 2010, although they will physically remain in the Library. Staff in the Desktop Team are assigned tasks via the ICT Service Desk and must log everything they do so from 4 June Library staff should log jobs through the ICT Service Desk.

Library IT will no longer maintain the PCs in the Library, including the Library Training Rooms. Regular visits to branches will continue.

To request a job email the ICT Service Desk for:

1. Problems with PCs, software or other equipment such as barcode readers
2. Setting up equipment for teaching
3. Printing including MFDs
4. Support for large tv monitors
5. EFTPOS issues
6. Installing software for classes
7. Recovering files

In the changeover period please contact Library IT for advice if you have any concerns about whom to contact, or copy Library IT into the email to the ICT Helpdesk. Peter and I will have a weekly meeting with Lin, Shane and Mark Andrews to go over any issues so if there are any ongoing problems please raise them with Library IT. Anne.