A small but helpful rewording has been made by Library IT to a column header that displays in My Account.

Previously, borrowers would see in their ‘My Account’ that their Holds expired on a specific date e.g. Friday 16th July. As we know, this was technically correct but the item actually expired at the start of that date (before the Library opens) not the end of that date i.e. was unavailable for pick up on that date as it had either moved to the next requestor or back to the shelves.

In the Holds and Requests Tab, the column heading has been changed to ‘Collect Before’ (instead of ‘Expires on’). Hopefully this will make it clearer to borrowers that they should pick up the hold before the date specified.
Helen