As you are all aware, the email address field on all Horizon borrower records is ‘greyed out’ for most logins. This simply means that if a borrower requests that the address should be changed there is a simple process to follow at the desk. To refresh your memories, please read the Wiki page ‘Request email address change’.

The page provides information on when an email address can be changed and when it cannot. Quick rule of thumb – if the borrower is a UC Student or UC employee – UC policy is that the official email address must be used. If there are technical problems, refer them to ICT Help Desk for assistance to fix the problems.
Helen