The borrower records for UC students on Horizon are a copy of their student record on Jade. Sometimes a student fails to give an updated street address or phone number when they enrol and the Library is unable to contact the student by phone or printed invoice.

In this case, feel free to add an ‘Address Correction Requested by Library’ note on their Horizon record, BUT when you talk to them about this at a service desk, please ask them to update their contact details on their UCStudent record. All updates flow through to Horizon overnight and keep us in sync with the source record.

In contrast, if you update their contact details only on Horizon, these changes will be wiped out by any reload of their student record containing the out of date details.
Helen