ICT Service Desk have been asked to investigate some barcode anomalies that occured this afternoon – it is not clear how wide spread these anomalies are. It looks as if old data from Jade has loaded replacing current data on some student records e.g. an old barcode from a lost student Canterbury card has reloaded and replaced the barcode on Horizon of the replacement card.

If a student presents a current Canterbury card and Horizon does not recognise their barcode, please search them by name and if there is a current record, CKO items as normal. Let the student know that this problem is being investigated.

Will update this posting once the problem is fixed, or more information is available.

UPDATE: When there is an incorrect barcode on Horizon it is NOT matching with the barcode on Payment Plus. This has already caused payment failures as each system is referring to a different barcode. This has been passed on to ICTS.
Helen