Over the last couple of days I have helped a Masters of Education distance student complete the submission her thesis to the Library. What I actually did was very little, but obviously just what was needed at the time.

In return I got this wonderful email, which she has given me permission to put on Counterculture. I think a lot of the credit is probably due to staff in the Education Library, but we are all part of the culture and customer service ethic of the Library she is praising. I think it’s very pleasing to receive from one of our students this unsolicited reinforcement of the results we have had returned for a number of years from the InSync survey.
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Hi Catherine. Thanks so much. In my first paragraph in my acknolwedgements I thanked the first rate service of the library staff at Canterbury. Im sure no one will read my dissertation but I am intending to send a copy to the Library Manager in due course. The library service has been outstanding. I have had to contact many places, organisations, departments etc in the course of my work, and many I think could learn a lot from your customer service.

Thank you.
Cathy