Hi all,

We’ve noticed a few holds slipping back onto the general shelves without being cancelled properly, contributing to the evergrowing expired holds list. I assume this is from people placing holds to be cancelled in the SmartBin.

Please note that putting holds into the SmartBin will not clear the hold on an item.

All cancelled holds need to be processed as they always have, checking the item in via Horizon and clicking ‘Yes’ when asked whether the hold should be cancelled.

Fiona T