Due to a large upgrade (which will ultimately ensure a more stable service) some LibraryH3lp functionality is currently not working:

• transfers are currently not available
• users may show as offline (black circle) even though they’re actually still there
• widgets for individual librarians seem to be not working (but I think groups such as Engineering/Law/etc are okay?) and our pretty AskLive “skin” is temporarily unavailable
• the admin site is offline – this includes transcript functionality

They’re posting updates on Twitter and have a handy Status board (of which the most relevant section for us is the Webchat client).

In terms of a timeline, their blog says:

We’ll spend the rest of the week bringing up the less critical services such as gateways and getting everything re-stabilized and accustomed to load.

The admin site (especially reports) will probably be hit-or-miss most of the week. […]

The great news is that once we’re through this upgrade, we’ll be able to start pushing out new features again. This upgrade will also allow us to re-enable new trial registrations and to provide new regional and private servers. We believe it will be worth it.

Deborah