Firstly thank you to all those who volunteered to take part in these workshops. The response was very heartening.
Thank you to those of you who were volunteered to take part in the workshop and have agreed to do so.
There were six themes agreed to at the Issues, blockages and opportunities workshop held in June and the task groups are going to further explore these issues –
Reengineering the use of physical spaces
Delivering customer centred support
Selling ourselves and our services
Easy access to relevant collections
Embedded academic literacy
Supporting and enabling cultural change
There may be a 7th task group looking at Effective and Efficient Services. Many of these groups will start meeting next week. For those of you who are taking part in this exercise, I hope you enjoy the experience.
The outcomes from these task groups will dovetail into the Customer Value Discovery Workshops that are being scheduled in September.
Heather Jenks
Associate University Librarian
It has been decided not to proceed with the 7th task group Efficient and Effective Services but I am sure that this topic will turn up in other ways. Thank you to everyone who agreed to be on this group. If anyone has ideas in this area, please raise them with your manager and colleagues. Cheers Anne