There are a series of workshops being held this week, facilitated by Bill Hawkins and Brett Haly from Enzyme –
Monday morning – Task and Finish Group Leaders
This morinings session gathered together the 6 Leaders of the Task and Finish Groups which looked at the follwoing areas
Reengineering the use of physical spaces
Easy access to relevant collections
Delivering customer centred support
Embedded academic literacy
Selling ourselves and our services
Supporting and enabling cultural change
Firstly thank you to all of you who contributed to these task groups, it was really enjoyable sitting there this morning and hearing all of your ideas. Thank you also to those of you who covered the service points in order that the Task Group members could to attend the meetings. Not all of the groups have finished their discussions, however they be able to do so over the next few days. The Group Leaders each gave a presentation on their groups dicussion and what it is that their groups are recommending. There were some common themes around communication, partnership, resourcing etc., and we now have a plan to move forward on some of these ideas and make a difference. It was acknowledged by all that the Library has faced a number of difficulties in the last two years including the changes created by ProjectStar and the ongoing earthquakes.
In order to adress the issues raised by these Task GRoups, the Task and Finish Group Leaders will meet on a fortnightly basis to kick start the forward planning.
Two of these groups – Embedded academic literacy and Easy access to relevant collections will also be working with the Enzyme Facilitators later in the week.
Monday and Tuesday afternoon
Issues, blockages and opportunities workshop, Library Support Services team
Tuesday and Wednesday morning
Embedded academic literacy and Easy access to relevant collections task groups
Wednesday afternoon and Thursday morning
Issues, blockages and opportunities workshop, Library Research & Information Services Managers
Originally Thursday and Friday of last week and Monday and Tuesday of this week were set aside for the Customer Value Discovery (CVD) Workshops, these workshops unfortunately had to be cancelled due to the unavailability of both students and academics at this time of the year. It has not yet been fully explored as yet as to how they Library will obtain feedback from our users/customers, it may well be that we schedule the CVD Workshops either later in the year or early next year.
Heather Jenks
Associate University Librarian.