If a borrower shows at the desk to collect a hold, and none is showing on their account, please always check the reference/interloans hold shelf. A number of times borrowers have been turned away without this shelf being checked. Reference interloans and printed articles in envelopes will not show on a borrowers record. Borrowers are told to ask at the lending desk for these, but don’t always remember to explain their interloan will be on a different shelf.