I attended a pilot course in mid-September called Leading Service at the University of Canterbury. This course was focussed on defining a customer service ethic appropriate for UC and developing concrete plans to introduce better customer area in the participants’ respective departments.

I’ve written a report on the conference which can be found here:

k:\Conferences and Seminars\Leading Service at the University of Canterbury.doc

I thought that the course suffered from an insufficent focus on defining a customer service ethic specific to UC/the educational context. However, there were some very useful tips for improving customer service. I have a copy of the workbook we used, which has some useful templates for planning and implementing customer service initiatives if anyone is interested in having a look.

Fiona