Now that we can all see the queues that are being monitored in AskLive, it is possible to send a message directly to the queue of your choice (eg uc.johnarnold@chat.libraryh3lp.com). This is a good thing! However, please be aware that any chat to these queues will be saved in the transcripts and can be read by anyone. If you would like to have a private chat (or at least one where your polite pleasantries to a colleague are not recorded for posterity), you can send your message directly to the individual chat address (eg sara.roberts@libraryh3lp.com).
Please let me know if this needs clarifying.
Sara