A new Service Management Tool (SMT) has been selected for implementation at UC with a likely launch date of July 2012. This SMT will ultimately support the coordination of services across the teams of the Library, Learning Resources and other University service units.

Three Library services have been identified for the initial implementation –
1. Tiered information and enquiry service (Internal service request)
2. Anticipated High Demand notification (External service request)
3. General Library enquiries

There is work to be done now to design workflows for each of these services and to develop service request templates, operational level agreements and staff queues. I would like to hear from staff who would like to be involved in a working group to complete this work. I will lead the group and I would value wide representation from across all of the teams of the Library involved in the delivery of these services.

Please register your interest by emailing me by 5.00pm Friday 23rd March. Please check with your manager first.

Thank you
Alison McIntyre
Academic Liaison Manager