The self-loan kiosks are not unsecuring books appropriately.
If a borrower attempts to issue a book but is blocked from borrowing (by fines, quota limits and so on), the item is not issued to their account but the item is still unsecured.
For example, if a borrower attempts to issue two 3 Hour loan book, the kiosk will successfully issue one book and will not issue the second book. A red error message on the screen should alert the borrower that the second book has not been issued. However, both items will now be unsecure and will not set off the gates if removed from the library.
This fault has been logged with FE technologies (and a note of this fault has been added to the wiki in the meantime).
A new version of the software was rolled out on Friday morning (18th May). It is hoped this will fix the problem.
Peter K.
The new software version was not successful in resolving the problem. FE advised that they have escalated the issue to their research and development team.
Fiona T.