Starting from Monday, we will be sending out automated notices to borrowers when their requests are cancelled in Horizon. This is in response to students raising the issue at the recent Enzyme workshops.

Things that library staff will need to be aware of:

• If you need to delete a request and you do not want an automated notice to go to the borrower (e.g. if you’re putting the request back onto a replacement record, or you need to write a more detailed explanation to the borrower than the notice message provides), you’ll need to delete the “Request Deleted” block from the borrower’s record before the notices are generated the next morning.

• If the borrower deletes their own requests via My Library Account, they will still receive a notice. We can’t switch this off.

The notice that will be sent to borrowers will read “Your requests for the following items have been cancelled. The items may have been moved into a high demand hourly collection or may no longer be available. Please contact the Library or check the Library Catalogue for more details.”

Donna
Library eServices