Hi all

We have been getting some Horizon database errors “identity trigger failed” “bad borrower # in burb” on some items at Central. These items are given an ‘item held’ status on the catalogue but are on hold for no borrower.
Trying to CKI or issue these items in Horizon comes up with the error message above. If you are using a sort-assist to CKI items you may get a black “database error” bar but you could get no indication at all…We have started CKI items in with the sort-assist and then putting them through Horizon CKI as well as a precaution.

E-services are aware of these errors but need to fix each one individually. If you come across any examples please email the barcode to e-services.

There may be some strange recall issues too.

Romy