ICTS have made a change. If you are working in a shared email account (e.g. you reply to an email in the shared inbox) then for Exchange 2010 users, the email will now go into the Shared ‘sent’ folder, rather than your own. This should also be true for new emails if the last folder you were working in was one of the Shared account folders.

Not all of you are yet on Exchange 2010 but everyone is being moved slowly. So if you find you can’t see your sent emails, check the shared folder.

For some of you, this should be very useful.

Regards, Peter