Usually LibraryH3lp have fixed any of their server problems before we wake up in the morning but today’s bug seems to be a bit more stubborn than usual. From their Twitter account:

(3 hours ago) Still looking into main US server issues. Chats are slow and messages are being dropped.

(2 hours ago) Quick update. First, VERY sorry to all for the trouble. We beg your patience as we continue to work on the problem. No ETA on fix yet. Until things are back to normal, consider logging out to bring your service offline, as messages are getting dropped during chats.

Staying logged out means users get prompted to contact us by other means, rather than sending us a message which we mightn’t receive and then wondering why we’re not answering.

I’ll keep an eye on their Twitter feed and post an update when things look solved.

ETA: AskLive should be working again now, so feel free to log in again!

Daughter of ETA: LibraryH3lp have posted an apology and explanation for the downtime and how they’ve improved the infrastructure as a result.

Deborah