Scenario: A student approaches the desk with a sad face saying that she has lost her Canterbury card on Saturday. A brief search is made of the lost property revealing that the card hasn’t been handed in or listed in the log book. The student is assured that if the card was found or handed into library staff an email would have been sent to her. With a downcast look the student acknowledges the failure with a “no worries” and traipse off upstairs with her head hanging down. 10 minutes later the same student approaches the desk again and asks this time if a purple memory stick has been handed in. The staff member informs her that a memory stick has been handed in (as a search revealed that one was sitting in lost property not ten minutes ago). The memory stick is retrieved for the now grinning student, who declares that that is her memory stick and she could cry from happiness, and that we (library) are now top of her “Christmas tree list” (sic.). Apparently her final 35% assignment was stored on the memory stick. The student then literally skips across the library. Her voice can still be heard in the far corner of the library talking excitedly about how her assignment has been recovered to her very obvious joyful relief.

(For obvious reasons the staff member did not ask her for ID… *gasp* But did check to make sure the memory stick was hers.)

So a big bouquet of the day for customer service!

Dave