The Library’s High Demand request will be included in the new service management tool Assyst when it goes live on Monday 19th November.

For Library staff involved in delivering High Demand service this will mean some changes in procedure such as checking Assyst for incoming requests and adding notes for information for requestors or other Library staff. This week and next week members of the Library’s Service Management Tool Working Group are working to finalise these procedures which will then be documented on Camelot

The next step will be training for staff which will take place between 8th and 15th of November. In the first instance only staff immediately involved in High Demand will be offered training. Outlook meeting requests will be sent to these folk. John Arnold, Rosie Sykes, Lisa Matthews and Jenny Owens have been trained in Assyst. They will design the training and John, Rosie and Lisa will deliver it. Our trainers are our go to people for Assyst support along with Fiona Wilson for the Library Support Services team.

For academic staff this change will provide a single point of contact with the Library for High Demand requests. It will appear in the self service portal and will enable requestors and Library staff to seamlessly share information and track the progress of requests. It will also make it possible for support staff such as teaching assistants or administrators to place High Demand requests on behalf of academic staff.

Alison McIntyre