There have been some problems over the weekend with High Demand items returned through the Smart Bin being placed on imaginary holds (ie According to Horizon their status is ‘on hold’ but there is no borrower attached to the hold). These items are flagged on both the Sort Assist and Horizon with error messages. The problem is the hold cannot be cancelled and the book cannot be issued or returned on Horizon.

E-Services have restarted the SIP connection to the Smart Bin which *should* have resolved this issue.

If you find any more items producing error messages, please put book aside and send the book details to E-services so it can be fixed.

Thanks,
Fiona