Hi all

The status of some requests as “Received” in a patrons Interloans Account, can be misleading when an item may only have been received by staff, not the patron. This is usually when we process books as “received” on the live interloan system, then pop them in the hampers, which often can take another day before actually being available for our patron.

We’ve investigated having this wording changed to “processing by library staff”, but have decided this may only cause more confusion where patrons may start to think they haven’t received an old request when they have. At any rate, OCLC now tell me we can’t change the wording anyway!

We rely on automatic hold notices due to the high request volumes, but we’ll try to send an extra email out to patrons when there may be a delay between a request showing as received and actually being available (eg branch pick ups).

The other option is to suggest patrons select Central Library as a pickup location – sending to branches generally takes an extra day,

Cheers, Sue