Janette Winks has reported an inconsistency with the process for receiving payment of Financial Services Invoices for Lost Books/Fines (aka ‘Registry Invoices’). She receives a daily report of paid invoices and manually removes Horizon blocks on a daily basis. Lately, she has become aware that some (but not all) paid invoices are not appearing on that report. This means we are unaware the invoice has been paid unless the library borrower contacts us/tries to borrow.

This fault has been reported to IT. While we’re waiting for a fix, please give borrowers the benefit of the doubt if they say their invoice has been paid. You can override the blocks to issue.

Please make sure to report any such cases to Janette so she can follow up.