Some users have recently had trouble resetting their My Library Account pins, getting the following error message:

“Your pin is too long. Only the first 7 characters will be used.”

This problem only affects non-UC users – so ULANZ borrowers and subscription members.

Interestingly, the Reset Pin function allows our 8 digit barcode to be the pin but users cannot set up a longer pin themselves.

Users will now need to choose shorter pins. Subscription Users who have renewed their record may find this means they need to choose a new pin for their library account.