Hi all

Some people have been reporting being kicked out of AskLive sessions a lot recently. This is down to network problems, but there may be a setting that Internet Explorer that may be exacerbating the issue. If you’ve had AskLive problems in IE – please check the following setting.

In IE – Go to Tools>Internet Options in the menu bar at the top of the screen (if you don’t see the menu bar (‘File’ ‘Edit’ ‘View’ ‘Favorites’ ‘Tools’ ‘Help’) appearing under your tabs at the top left of the screen, hit the ALT key to bring it up. Alternatively, click on the gear icon in the top right of the IE window).

In Internet Options, click on the “Connections” tab.
Click on the “LAN settings” button at the bottom right of the window.
The “Use automatic configuration script” check box should be unchecked.
If you see a reference to WebGate in this field, that may be the cause of your problems.
Uncheck this box and let us know if you continue to experience AskLive problems.

Kind Regards

Romy (on behalf of e-services)